Short report by Katie Rowsell, CPSU and Oceania Youth Network Coordinator
In October CPSU members in a government call centre in Sydney, Australia reported that staff were having to keep a diary of their toilet breaks. Staff were also being told to take no more than three minutes to use the bathroom. If at least 92% of their time was not on the phone they were “threatened” with counselling and disciplinary action. This time off the phone included time spent on some work activities, including processing claims and other paperwork. Some members even reported management had “popped in” to the bathroom to hurry them up!
Once upon a time there was a new generation of worker. They were focused and knew what they wanted out of their careers. They had a high level of education, and equally high levels of student debt. They were technologically savvy and were frustrated when their parents couldn’t work the DVD player. They had been brought up by parents - both working and earning an income and who wanted their children to have EVERYTHING! When this generation started school, girls and boys alike were told “You can be anything you want to be” and they were confident that this was indeed the case. They basically got taught that they were the centre of their own little universe.





















This website is dedicated to Asia Pacific Young Workers. Contact Secretariat of AP-YN for more information: Indah Budiarti (PSI AP Organising and Communication Cordinator). Wisma AUPE, 295 Upper Paya Lebar Road Singapore 534929
Tel: +65 62823219 Fax: +65 62804919 E-mail: indah.budiarti@world-psi.org